Insurance Broker Durban
We all need insurance, short term and long term insurance. When it comes to car insurance, household insurance and other forms of short term insurance many of us opt for going directly to the insurance company to try and save some money.
You might save some money but when it comes to putting in a claim when you need to that saved money can disappear very quickly due to small items in your insurance contract you either did not know of, never asked or just never bothered to read.
This is where an experienced insurance broker becomes invaluable. They make sure that you have the right cover, get the best possible price and when the time to claim arrives there are no nasty little surprises.
Grant Carter is a well known and respected insurance broker in the Durban area and will assist you in making the right short term insurance decisions based on your personal circumstances.
All you need to do is fill in the form below and he will get in contact with you shortly to discuss your requirements. Remember there is no obligation when filling out the form, it remains your decition.
The difference between a BROKER vs Direct Insurer:
1. A direct insurer has trained sales consultants that make a commission off each policy sold – therefore are only interested in sales and not client retention, whereas a Broker is trained on the wording of the insurance law and contract and has experience in dealing with insurers and previous claims therefore can give the client sound, knowledgeable advice in terms of a claim and the procedures to follow.
2. A broker gets paid by the client and acts on behalf of the client, and would like to retain the client for a long time, therefore giving the client a more tailor-made policy to suit the clients individual needs with low excesses and more benefits that go with the cover.
3. A broker has far better service levels than that of a direct insurer as we have personal face-to-face contact with our clients and make sure that we assess the risk before placing it on cover. We also deal with the insurer on behalf of the client, therefore alleviating and loop holes that the direct insurer plays on with the client (layman).
4. A broker places a lot of business with each insurer therefore the insurer can’t just repudiate a claim as easily as if it is one person with their business placed with a direct insurer based on the brokers knowledge and relationship with the insurer.. The reason for this is that a broker has a lot of bargaining power as he has for example hundreds of thousands of rands placed and could move his whole book should he feel that the client is treated unfairly.
5. A direct insurer treats you as a number and has no personal contact with you as a client, and will apply law of average on claims where you have misunderstood them and under insured the items, and they get away with this because they have voice-recorded lines which hold up in court.
6. Generally with a direct insurer a lot of information is given over the phone in a 20 minute conversation and there is no way a client can recall all the information given and then it comes back to bite them in the arse when they have a claim and the initial conversation was recorded.
7. Direct sales consultants get paid +- 50% of the 1st months premium as commission therefore they add high excesses, or reduce they value that they insure the vehicles for etc.
8. A broker can negotiate rates on behalf of the client as he places a lot of business with the insurer.
9. At renewal of the clients policy, broker will explain excesses, endorsements and ensure that the client is adequately covered in line with his/her business, inflation and requirements.
10. A broker gives the client peace-of-mind as he is there to offer service and expertise where the client doesn’t need that extra hassle.
